Mercure Surabaya, Surabaya

The hotel has a strategic location in the center of Surabaya City, making it convenient for exploring the area. The rooms were excellently maintained and comfortable, although some minor issues like a bit slippery floor and occasional odor were noticed. The service was top-notch, with friendly and welcoming staff, despite language communication challenges. The dining experience offered a variety of traditional Surabaya food alongside other options, ensuring a satisfying culinary journey. Overall, the hotel provides great value for money with its central location and pleasant amenities.

I found the hotel to have a convenient location near many points of interest in Surabaya. The rooms were full of carpet and everything was in place before our arrival, making the setup smooth. However, I did notice a slight weird layout in the hotel design. The dining options were a bit overpriced and lacked variety, especially for traditional food.

My stay at the hotel was a mixed experience. I enjoyed the pool and the friendly staff but was disappointed by the strange smell and stains in the room. Unfortunately, there were no available rooms later on during my stay.

The hotel rooms were clean and neat but became very noisy, spacious, and close to shopping malls and attractions. The service was great and attentive to my needs, offering a welcome drink. The location was strategic, but cleanliness and room equipment needed improvement. The dining experience was varied but did not meet my expectations.

I stayed in the old building with an old-fashioned style at this hotel. The rooms were clean with well-stocked bathroom amenities, but unfortunately, they were a bit smelly due to being fully booked. The service was pleasant from the moment of arrival until check out, although staff woke up other guests to deliver room keys while I enjoyed a welcome drink. The location, though not super, is quite strategic in the city center, with many leaves and small branches around; however, it's a bit far from reasonable restaurants. The dining experience offered a variety of traditional food but lacked options for European tastes. The facilities were adequate, offering tours and ticket assistance. The price was reasonable, considering the services provided.

The hotel's rooms are below standard, with a noticeable unpleasant smell, including in the bathroom. However, the service provided was helpful and courteous, with quick resolution of issues. The location is very strategic but needs improvement in room cleanliness and equipment. The dining options are satisfactory but nothing exceptional, meeting a basic standard at Mercure.