Mercure Surabaya Hotel, Surabaya
About the Hotel
Mercure Surabaya is a mid-scale, 4-star hotel located on the main route through Surabaya, providing access to the city's business district and cultural attractions. The hotel combines modern accommodations with a diverse range of dining options and leisure facilities. It features a unique blend of contemporary decor and traditional hospitality, catering to both business travelers and tourists. Notable nearby landmarks include the Tugu Pahlawan monument and Surabaya Zoo.
Location
Mercure Surabaya's central location places it within close proximity to key business sites and leisure attractions. It is situated near Tunjungan Plasa shopping center and merely a 5-minute drive from the Surabaya Zoo and Mpu Tantular Museum. The hotel is approximately 12.5 miles from Juanda International Airport, ensuring convenient access for both local and international visitors.
Rooms
The hotel consists of 257 rooms designed with warm, contemporary decor in light, neutral colors. Rooms are equipped with a 42-inch LED TV connected to international cable channels, ensuring entertainment for guests. All accommodations include air conditioning, premium bedding, and an en suite bathroom featuring modern amenities. Executive Suites offer unbeatable views of Surabaya from the higher floors.
Eat & Drink
Dining at Mercure Surabaya features a variety of options to suit different tastes. The Lanhua Restaurant serves modern Chinese cuisine for lunch and dinner, and also provides three private dining rooms for business meetings and social gatherings. Trimurti Restaurant offers all-day dining with Indonesian and Western favorites, while a coffee lounge entertains guests with live performances starting at 6 PM.
Leisure & Business
The hotel provides leisure facilities including an outdoor swimming pool and a pleasant garden area, ideal for relaxation. Comprehensive business services are available, with a capacity of up to 2000 persons for events held at the on-site business center. The concierge service at the 24-hour front desk assists with laundry requests, car hire, and organizing massages at the wellness center.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Locker room
- Elevator
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Vending machines
- Fireplace
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness center
- Water sports
- Cycling
- Table tennis
- Yoga class
- Sports trainer
- Aerobics
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
- Happy hour
Dining
- Restaurant
- Poolside snack bar
- Snack bar
- Picnic area/ Tables
- Dinner
- Packed lunches
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Babysitting/Child services
- Baby stroller
- Children's buffet
- Board games
- Children's play area
- Toys
- Kids club
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Karaoke
- Live entertainment
- Garden area
- BBQ facilities
- Leisure/ TV room
- Spa & wellness center
- Sauna
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Location
Reviews and Ratings
The hotel offers comfortable and clean rooms with unique decorations, but some permanent stains and a weird smell appeared on the second night of my stay. The staff was friendly and accommodating, but some odd requests were made. The location, while not within walking distance to shops, is still enjoyable and close to the center of Surabaya. The dining experience was variable and tasteful, with a good offering of food choices.
I had a mixed experience at this hotel. The rooms were spacious and cozy, and I particularly enjoyed the pool, but the noise from the outdoor AC compressor was very disruptive. The service was outstanding, with friendly and accommodating staff going out of their way to ensure a pleasant stay. The location, while convenient to the train station and city center, was lacking in nearby dining options. The dining experience was simple and relatively affordable, although it did not meet my expectations. Overall, the facilities were adequate.
My stay at the hotel had its ups and downs. The rooms were left unlocked by the cleaning staff and had a bad smell, including the bathroom, but overall were clean. The service was pleasant but lacked knowledge in explaining certain processes. The location was overwhelming, but the hotel is in a great spot about 15 minutes' drive from Tunjungan Plaza in Darmo. The dining offered a variety of traditional foods, some of which were delicious, but the prices were on the expensive side. The facilities were adequate but need improvement in some areas.
The hotel felt more like a 2-star due to the noise resembling a factory from the outdoor AC compressor. However, the room was surprisingly clean and comfortable with a garden view, offering some respite from the noise.
The hotel is strategically located in the center of Surabaya, with leaves and small branches all over, offering a good blend of European and Asian cuisine in the dining options. The rooms are clean and well-stocked, although located in a separate building from other relatives. The service is impeccable, with staff familiar with room positions and an apology letter from the Chief Security Manager for any inconveniences. The facilities are modern and luxurious.
The hotel has a strategic location in the center of Surabaya City, making it convenient for exploring the area. The rooms were excellently maintained and comfortable, although some minor issues like a bit slippery floor and occasional odor were noticed. The service was top-notch, with friendly and welcoming staff, despite language communication challenges. The dining experience offered a variety of traditional Surabaya food alongside other options, ensuring a satisfying culinary journey. Overall, the hotel provides great value for money with its central location and pleasant amenities.
I found the hotel to have a convenient location near many points of interest in Surabaya. The rooms were full of carpet and everything was in place before our arrival, making the setup smooth. However, I did notice a slight weird layout in the hotel design. The dining options were a bit overpriced and lacked variety, especially for traditional food.
My stay at the hotel was a mixed experience. I enjoyed the pool and the friendly staff but was disappointed by the strange smell and stains in the room. Unfortunately, there were no available rooms later on during my stay.
The hotel rooms were clean and neat but became very noisy, spacious, and close to shopping malls and attractions. The service was great and attentive to my needs, offering a welcome drink. The location was strategic, but cleanliness and room equipment needed improvement. The dining experience was varied but did not meet my expectations.
I stayed in the old building with an old-fashioned style at this hotel. The rooms were clean with well-stocked bathroom amenities, but unfortunately, they were a bit smelly due to being fully booked. The service was pleasant from the moment of arrival until check out, although staff woke up other guests to deliver room keys while I enjoyed a welcome drink. The location, though not super, is quite strategic in the city center, with many leaves and small branches around; however, it's a bit far from reasonable restaurants. The dining experience offered a variety of traditional food but lacked options for European tastes. The facilities were adequate, offering tours and ticket assistance. The price was reasonable, considering the services provided.
The hotel's rooms are below standard, with a noticeable unpleasant smell, including in the bathroom. However, the service provided was helpful and courteous, with quick resolution of issues. The location is very strategic but needs improvement in room cleanliness and equipment. The dining options are satisfactory but nothing exceptional, meeting a basic standard at Mercure.
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